FAQ

Upon order confirmation, an email will be sent to you containing a link to access the tracking details. Simply click on the link, and it will redirect you to the shipping service provider's page, where you will find all the relevant shipping information you need.

Upon receiving your parcel at the warehouse, our team will conduct a comprehensive product check. Once this process is completed, we will proceed with processing your refund, which typically takes 3-5 days.

PREPARATION
To initiate the return process, please place your item back into the transparent plastic bag or the original packaging it came in. Ensure that you do not remove the tag.

RETURN
Once your item is securely packed, you are now ready to return it. The next step depends on the carrier you chose for delivery:
If your parcel was delivered by DHL or any other shipping provider, take your return parcel to them and have it mailed to the provided address.
Don't forget to ask for a receipt as proof of returning the parcel.

REFUND
Upon receiving your returned parcel, we will send you a confirmation email. Your refund will be processed within approximately 14 working days from the time we receive the return. Once the return is processed, we will issue the refund accordingly. Alternatively, if you have any concerns or queries, feel free to contact us at support@londonrag.com.

We deliver worldwide.

While we strive to ensure that you do not receive any damaged products from our end, in the unlikely event that you do, we take full responsibility for it. Here's what you need to do:

Take pictures of the damaged part of the product.

Email the pictures to support@londonrag.com.

Our team will review your email and send you an acknowledgment mail.

Within 5-7 days, we will provide you with a replacement of the same product.

At the time of order confirmation, you will receive an email with a link to the tracking details. You simply need to click on it and it will re-direct you to the shipping service provider’s page. You will receive all the information you need.

The checkout page will have the details mentioned as soon as you fill in all your details. We generally take 3-5 business days.

We deliver worldwide.

Yes, you can ship it to various countries.

Yes, you can cancel your order before the shipment is made. The general time taken from an order placed to shipment confirmation is 3-5 hours.

Sorry, once the order is placed you cannot change the product.

As soon as you place an order with us, you will receive an email from our support team on your registered Email ID stating your order conformation.

Not cool! It’s coming in more than one parcel or it’s fallen off the back of the wagon. If you’re expected delivery date has passed, then please contact us by going to 'contact us' tab on this page and we will sort it out for you.

Counting from the date your order is received, you have 15 (fifteen) working days in which to return the products ordered.

Once we’ve received your returned parcel, we’ll send you a confirmation email.
As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within approx. 14 working days.
Or you can mail us your concern to support@londonrag.com.

Your refund will be initiated in 2 business days of receipt of Goods and Quality check. The crediting in bank is subject to clearance.

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

Exchanges are accepted in the cases if:

1. You did not receive the products that you ordered (wrong product sent from our end)
2. If there was a defect/ damage in the product (which generally is not the case as all our products are Quality checked before sending them to you)
3. If the order was shipped partially.

Our bad, we have it covered for you! Just send us a mail on support@londonrag.com with the images of the product. We will replace it within 3-5 days.

Just send us a mail on support@londonrag.com with the order no., images of the product showing its label and invoice. We will replace it within 3-5 days. No questions asked!

In any case of returns the customer will be liable to bare the return courier charges and if the returned item are our fault, then we will refund the shipping/delivery cost of the order.

If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.

We know you like good deals so we often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

- You are out of time! That code could’ve expired now, as we run offers for a limited time.
- It might be applied to the already discounted product(s)
- Most of our code come with an expiry date; still have doubts then get back to us on support@londonrag.com

We accept the following payment cards:

Visa

Master Card

Maestro

American Express

We also accept PayPal and Prepaid Debit Cards.

Paypal

Stripe

Visa prepaid

Please Note: All payments must be made online when placing your order.

If your card is not being accepted by website you can first check if it meets our (Payment policy/Payment Methods) if it meets all our requirements, please contact your bank.