Refund policy
CANCELLATIONS, RETURNS & EXCHANGES
Note: Some products may have an associated image or photo and may differ from the actual product. These are for reference only and should be considered illustrative. Due to differences in monitors, colors of products may also appear different to those shown on the site. All images on londonrag.com are copyright protected, but may be used on the condition that the user credits the source of the picture @londonrag.com
Return is applicable only within 14 days of delivery date for London Rag Apparels and accessories
1.CANCELLATIONS : Within one hour of order being placed.
2.Refunds : In case of non-availability of next pair for exchange.
3.Exchanges : In case of broken/missing part of shoes or manufacturing defect with particular order we will be replacing the product and sending return label for same.
In case wrong size shipped from our side, return label will be sent.
In case customer ordered a wrong size, return shipping cost + 2nd product shipping cost will be borne by customer
In case Customer Doesn’t want product anymore – return shipping cost will be borne by customer & we will issue a store credit
To exchange any items in your order, place a new order online for the item that you would like, and return the item you wish to exchange. Due to rapidly changing inventory, this will assure that you will get the item and size that you want
All requests are accepted within 14 calendar days from the receipt of the product/s.
On returns, including sale and clearance items: Return shipping cost is customer’s responsibility and will not be credited to customer’s account. The only exception is if the shoe is being returned due to a manufacturing defect or a shipping error.
Clearance items can't be returned/exchanged and refunded. Buying credits might be issued on specific cases of concerns.
Product Return/Exchange Conditions:
All products must be packed in the original unmarked and unaltered packaging including any material/s shipped with the product. Upon receiving your return, the item will be reviewed. Please note that any items altered, resized, or damaged in any way cannot be accepted for return.
Returns and packages that are improperly packaged will not be processed for return.
London Rag does not permit the return of worn or used merchandise.
Costing and Price Reductions/Corrections
London Rag reserves the right to change prices for products displayed on the website at anytime. Any price changes will not affect any order that London Rag has already accepted. Once the product is delivered to the customer London Rag is not responsible for the difference in price during the Sale change, No refund is applicable once an order is placed and the Sale changes..
For Customers Paying via Re Do:
US customers opting to pay via Redo app can choose to pay a small amount at checkout, based on their order value. With this option, returning for a refund, exchange, or store credit becomes easy and entirely free. We're dedicated to ensuring your satisfaction and convenience in every aspect of your shopping experience. Please click here to process return/s.
Once we receive and approve your returned merchandise, we will issue a store credit as suitable according to above points (minus any applicable fees).
Please feel free to contact us with any questions or concerns you might have. Email: support@londonrag.com
For Influencer Collaborations kindly mail us on influencers@londonrag.com
